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Thank you for choosing QBSI Remote IT Support! Included in your support agreement (unless indentified as billable below) is a service provided to quickly and efficiently respond, diagnose and resolve network printing/scanning issues for our customers. From our service desk at QBSI, our IT professionals provide support for your devices(s) by using a secure, non-repeatable remote log-in through a computer on your network.
When billable, QBSI Remote Support offers a more cost-effective and expeditious approach to problem resolution.
Billable rates are as follows:
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On-site technical support: $150 per hour including drive time.
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Remote technical support: $50 per session No charge if the issue is not resolved (A remote support technician will make the determination whether to continue his/her efforts with the remote session or to dispatch an on-site technician. In the event an on-site call is required, you will not be charged for the remote session however, the on-site rate will apply.)
Billable Scenarios:
Billable scenarios include, but are not exclusive to, the following:
You may end the remote session at anytime by clicking ‘file’ on the menu bar followed by ‘exit’.
CLICK HERE if you agree to the $50 session fee.
Best Regards,
QBSI Support Team
Service/IT Dispatch
Toll Free:877-999-8839
Ph: 425-885-5858
Email:servicedesk@qbsi.com
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